Got Qs?

We Got You

Product & Sizing

(01)

How do I know which size will fit me best?

We recommend checking our detailed size guide on each product page. If you're between sizes, go half a size up for a more relaxed fit.

(02)

Are your shoes true to size?

Most of our styles fit true to size, but fit notes are included under each product based on the shoe's construction and material.

(03)

What materials are used in your shoes?

Our shoes are made using a blend of lightweight textiles, breathable mesh, durable rubber outsoles, and performance foam — all selected for comfort and support.

Orders & Shipping

(01)

When will my order ship?

Orders are processed within 1–2 business days. Once shipped, you'll receive a confirmation email with tracking details.

(02)

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery times vary based on your location and are calculated at checkout.

(03)

Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, our team can help with changes. Contact us as soon as possible to make modifications.

Returns & Exchanges

(01)

What is your return policy?

You can return unused products within 14 days of delivery. The item must be in original packaging and condition.

(02)

How do I start a return or exchange?

Visit our Returns Portal and follow the steps. If you need help, reach out to support@stridetheco.com.

(03)

Are returns free?

We offer free returns within select regions. For others, a nominal fee may apply to cover return shipping.

Payment & Security

(01)

What payment methods do you accept?

We accept all major credit/debit cards, UPI, Apple Pay, Google Pay, and PayPal.

(02)

Is my payment information secure?

100% — all transactions are encrypted and processed through secure gateways. Your privacy and safety are a top priority.

(03)

Can I use more than one discount code?

Only one discount or promo code can be applied per order.

Gifting & Extras

(01)

Can I add gift wrapping to my order?

Yes! You can choose gift wrap and add a custom message at checkout.

(02)

Do you offer gift cards?

Absolutely — digital gift cards are available in various denominations and are delivered via email instantly.

General & Support

(01)

How do I contact customer support?

Reach us anytime at help@stridetheco.com or via the contact form on our website. Our support team replies within 24 hours.

(02)

Where can I find updates on new launches?

Subscribe to our newsletter or follow us on Instagram @stridetheco to stay in the loop.

(03)

Do you have a physical store?

We’re currently online-only but occasionally pop up in select cities. Follow us for updates!

LOOKING FOR A QUICK ANSWER?

Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.